[email protected]
Use this address for customer support, bug reports, and privacy questions.
Household preparednessSupport for Time to Prepare
Need help with the app or want to report a problem? Use the email below and include as much detail as you can so the issue can be reproduced quickly.
timetoprepareapp.com
This site hosts the public support and privacy information for the app.
Include enough detail to reproduce the problem.
The fastest support requests usually include the device model, iOS version, app version, what you expected to happen, and what actually happened.
- Device model and iOS version
- App version from the App Store build you are using
- Screenshots or screen recordings when available
- Whether the issue affects inventory, plans, reminders, backup, or sync
Support requests we can help with.
- App install or launch problems
- Inventory, plans, or reminders not behaving as expected
- Backup import or export questions
- Camera, photo, or barcode permission issues
- Questions about privacy or data handling
Before contacting support
- Update to the latest App Store version of the app.
- Restart the app and then restart the device if the issue persists.
- Confirm camera, photo, notification, or iCloud access is enabled if the feature depends on it.
- If you are restoring a backup, verify the file is a valid JSON export created by Time to Prepare.
Need more detail about privacy?
The app’s privacy policy explains how Time to Prepare stores data on-device, how optional iCloud syncing works, and which permissions the app requests.